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Admissions Coordinator 74 views

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Job Opening: Admissions Coordinator  

Schedule: Monday – Friday 9 AM-5 PM (PST Working Hours) 

Location: RemoteCA

Description: Admission Coordinators are responsible, with little or no supervision, for screening and  qualifying each new lead, providing necessary information to prospective client’s families  and/or referring professionals who are seeking treatment for adolescents, and completing a  thorough and comprehensive clinical assessment. Admission Coordinators should be well  versed in the admission process, have the ability to manage all aspects of an admission,  coordinate with appropriate team members, and ensure for complete documentation in all  required databases throughout the admission process.  
 

Responsibilities:

1. Team Leadership including supervising, train, and mentor a team of Intake and Admissions Coordinators 
2. Foster a positive and collaborative team environment.
3. Conduct regular performance evaluations and provide constructive feedback.
4. Operational Management including oversee day-to-day activity, on Call Tracking Metrics, monitor call center metrics and performance indicators to achieve service level objectives. 
5. Quality Assurance including Implement and maintain quality assurance programs to ensure high standards of customer service.
6. Conduct regular call monitoring and provide coaching for continuous improvement.
7. Conduct regular auditing of Salesforce documentation   
8 Case Management including assist Admissions Coordinators in admissions process, when applicable 
9. Ensure Admissions Coordinators are progressing their cases effectively and efficiently 
10. Handle escalated client concerns and provide resolution in a professional and empathetic manner.
11. Collaborate with other departments to address client needs and ensure a seamless customer experience.  
12. Training and Development such as Assist in training new Intake and Admissions Coordinators 
13. Identify topics for training that are needed at any point 
14. Coordinate and conduct ongoing training for Admissions staff on handling incoming admissions calls, documentation and new policies and procedures   
15. Technology and Systems Management such as Oversee the use of Salesforce and Call Tracking Metrics and systems to optimize performance.
16. Collaborate with IT to address any technical issues and ensure system reliability. 
17. Reporting and Analysis by Generating regular reports on call center performance, trends, and key metrics.
18. Analyze data to identify areas for improvement and implement strategic solutions.  
19. Compliance and Privacy: Ensure that call center operations comply with relevant healthcare regulations, including HIPAA.
20. Uphold and enforce privacy and confidentiality standards.  

Qualifications:

  1. Ability to explain types of treatment modalities and terms used in a treatment setting for substance abuse and mental health treatment, (DBT, CBT, 12-Steps, Smart Recovery, group process etc.).
  2. Two years of experience in the admissions setting. Management of Admissions Team in behavioral healthcare experience preferred.
  3. Familiarity with DSM-IV-TR and mental health diagnoses
  4. BA/BS or equivalent work experience preferred but not required with adequate industry experience.
  5. Strong knowledge of behavioral health services, treatment approaches, and industry best practices.
  6. Excellent leadership and interpersonal skills.
  7. Exceptional communication and conflict resolution abilities.
  8. Experience with Call Tracking Metrics and Salesforce preferred
  9. Understanding of healthcare compliance, including HIPAA regulations.
  10. Ability to adapt to a dynamic and fast-paced work environment.
  11. Commitment to maintaining a high standard of client care and satisfaction.


Compensation: $85,000 – $95,000 plus benefits

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