Customer Relationship & Dispatch Manager 37 views

Location: Monterey Park, CA

Schedule: Monday – Friday 9 AM – 6 PM with rotating on-call shifts

Description: Monkey Wrench Plumbing Co. is calling all customer service professionals who are interested in a full-time Customer Relationship & Dispatch Manager job in the Los Angeles, CA area to apply to join our amazing office team!

Duties:

1. Answer phones, schedule, and confirm appointments
2. Provide superb customer service to our clients
3. Analyze service call opportunities and match the best technicians to the job
4. Update the client about any potential delays and reschedule as necessary
5. Keeping the office clean and organized

Requirements:

1. High school diploma or equivalent
2. Friendly disposition and superb phone skills
3. Proficiency with Microsoft Office
4. Ability to type 65 WPM
5. Ability to pass a background and drug test
6. Dispatcher experience is a plus!

Compensation: $58,000-$65,000 plus paid sick time, paid holidays, paid vacation, health insurance, company-paid training, and fun company events.