Operations Technical Analyst 8 views

Overview: The Operations Technical Analyst is responsible for electronically submitting sensitive data to various state workforce agencies on behalf of our clients for the Work Opportunity Tax Credit Program (WOTC). The Operations Technical Specialist is expected to adhere to the legislative imposed timeliness requirements of the data submitted as well as the accuracy, integrity and efficiency of the work being done.

The Operations Technical Analyst is expected to:

  • Maintain an exceptional working knowledge of state web sites that service the WOTC program
  • Have a good working knowledge of the WOTC program
  • Understand TCCs proprietary databases and how they interact with state web sites
  • Identify issues as they arise and quickly take action where possible
  • Communicate consistently to the Operations leadership team and alert them of all concerns that arise
  • Ensure the data integrity of the work being done
  • Be responsible for all state data transmissions within the Operations team


  • Work collaboratively with team members to complete the processing of WOTC applications from and to state workforce agencies in a timely manner
  • Deliver consistent results on all assignments focusing on accuracy especially on repetitive process-oriented tasks following the guidelines provided by team members
  • Generate bulk data files and review for accuracy prior to submission
  • Upload data files to various state agencies and reconcile and track results of uploads to ensure all data in the transmission has been successfully delivered/received
  • Proactively identify and troubleshoot issues with state data transmissions in real time
  • Daily updating and maintenance of tracking documentation as required
  • Must maintain a working knowledge of document processing data entry procedures

Required Skills/Experience:

  • Possess the ability to perform activities that require intense attention to detail
  • Above average working knowledge of Microsoft products with a focus on Excel.  Experience with programs such as Access a plus
  • Experience navigating and interacting with WOTC electronic application websites
  • Successful experience meeting deadlines consistently
  • Excellent verbal and written communication skills
  • Ability to learn and navigate proprietary software and apply knowledge across multiple areas of the Operations team
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